bd's Privacy Policy

bd collects two types of information from its members — information provided directly, and information collected automatically while using the service.

1.1 Registration and Account Information

When you create an account at bd, we collect the following information:

• Full name and date of birth (for age verification)
• Username and password (stored in encrypted form)
• Email address and mobile number
• Bangladeshi National ID information (for identity verification where required)
• Current address

1.2 Financial Transaction Information

Relevant financial information is collected during deposits and withdrawals. When transactions are made via bKash, Nagad, Rocket, or bank transfer, the reference number and amount of those transactions are recorded. bd never stores complete bank account numbers or payment PINs.

1.3 Automatically Collected Information

The following information is automatically recorded when you use bd's website or app:

• IP address and device type
• Browser type and operating system
• Login time and date
• Pages visited and session duration
• Cookies and similar tracking data

bd uses the information it collects only for specific, clear, and lawful purposes. Those purposes are set out in detail below:

2.1 Account Management and Service Delivery

• To create, verify, and keep your account secure
• To process deposits, withdrawals, and other financial transactions
• To accurately record gaming history and balances
• To determine VIP membership level and provide associated benefits

2.2 Security and Fraud Prevention

• To detect multiple accounts or unauthorised access
• To monitor suspicious transactions
• To ensure account security

2.3 Customer Service Improvement

Account information is used to enable bd's 24/7 live chat and email support team to resolve your issues quickly. Records of your conversations with the support team may be kept for quality control purposes.

2.4 Promotional Communications

With your consent, bd may send emails or SMS messages about bonus offers, new games, or special promotions. You can opt out of these communications at any time.

2.5 Responsible Gaming

Under the Responsible Gaming Policy, bd monitors your gaming patterns and may contact you if needed. This is done entirely in your interest.

bd does not sell or rent your personal information. However, necessary information may be shared with specific third parties in the following limited cases:

3.1 Payment Processors

Only the minimum information needed to complete a transaction is shared with bKash, Nagad, Rocket, and bank transfer service providers. These third-party service providers are governed by their own privacy policies.

3.2 Technology and Software Partners

The software studios that bd works with to operate games may see technical data from game sessions (such as bet amounts and outcomes). This information relates solely to your own gaming history and is not disclosed to other members.

3.3 Legal Obligations

bd may be required to provide necessary information to relevant authorities if demanded under applicable Bangladeshi law or a judicial order. In such cases, bd will make every effort to notify the member in advance, if permitted by law.

bd's website and app use cookies and similar technologies to function properly. Cookies are small text files stored in your browser that hold information about your visit.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the site — such as maintaining login sessions, storing security tokens, and remembering your preferred language. Disabling these cookies may prevent the site from working properly.

4.2 Functional Cookies

These cookies improve your experience. For example, they remember the last game category you played or your display settings.

4.3 Analytics Cookies

Statistical data is collected to understand which parts of the site are used most. This data is analysed in aggregated and anonymous form and is not used to identify individual users.

You can change cookie settings from your browser. However, disabling essential cookies may limit some services.

bd applies industry-standard technical and administrative measures to protect your information. Our security framework is regularly reviewed and updated.

5.1 Encryption

All data transmitted on bd's website and app is protected by SSL encryption. Passwords are encrypted and stored using a strong hashing algorithm — no bd employee can view your password.

5.2 Access Controls

Your personal information can only be accessed by employees who need it to carry out their responsibilities. All employees are trained in data confidentiality and are bound by confidentiality agreements.

5.3 OTP Verification

OTP-based verification is used for sensitive actions such as withdrawal requests or password changes. This acts as an additional layer of protection against unauthorised access.

5.4 Response to Security Breaches

In the event of a data security breach, bd will notify affected members as quickly as possible and take the necessary steps to minimise harm.

bd retains your personal information only for as long as necessary. Retention periods are determined as follows:

6.1 Active Accounts

All relevant information is retained while your account is active. This information is needed to maintain service quality and keep accurate transaction records.

6.2 After Account Closure

Even after you close your account, certain information may be retained for a set period to meet legal obligations. After that period, the information is securely deleted or anonymised.

6.3 Transaction Records

Financial transaction data may be retained for an extended period in accordance with legal and accounting requirements. This information is used solely for audit or dispute resolution purposes.

As a bd member, you have the following rights over your own personal information:

7.1 Right to Access Information

You can find out at any time what information bd holds about you. Contact bd's support team to make this request.

7.2 Right to Correct Information

If any of your stored information is incorrect, you can request a correction. Information such as your name, email, or mobile number can also be updated from your account profile.

7.3 Right to Delete Information

Within the limits of legal obligations, you can request that your personal information be deleted. Some information, such as financial transaction records, may not be possible to delete for legal reasons.

7.4 Right to Stop Marketing Communications

You can stop receiving promotional emails or SMS messages at any time. Each message includes an option to unsubscribe. However, important account-related messages (such as transaction confirmations) cannot be stopped.

All of bd's services are for individuals aged 21 and above only. bd does not knowingly collect information from anyone under the age of 21.

Date of birth is verified at registration, and additional identity verification may be required in suspicious cases. If it becomes known that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

bd may amend this Privacy Policy when necessary. If significant changes are made to the Policy, members will be notified via their registered email or through a clear notice on the site.

Continuing to use the service after any changes means you are considered to have accepted the revised Policy. It is therefore recommended that you visit this page regularly before using the service.

To learn more about this Privacy Policy or if you have any questions, you can visit the FAQ section or contact the support team directly.

If you have any questions, concerns, or complaints about this Privacy Policy, contact bd's data protection team in the following ways:

Live Chat

24/7 support is available directly through live chat on bd's website or app. Support is provided in both Bengali and English.

Email

For data-related requests, email: [email protected]

bd handles all data-related requests seriously and aims to respond within a reasonable time.